Shipping policy

We want your experience with LifeXpan to be flawless from the moment you place your order until you receive it at home. Therefore, we have designed a clear, transparent shipping policy built for your peace of mind.

Here is all the information on how we manage your shipments, organized and with no last-minute surprises.

SHIPPING RATES AND FREE SHIPPING

We love to reward your commitment to wellness. For this reason, shipping can be completely free if you reach these amounts in your cart:

  • Spain (Mainland and Balearic Islands): Free shipping for purchases equal to or greater than 65 euros. For lower orders, the shipping rate is only 4.9 euros.

  • Europe (except Switzerland): Free shipping for purchases equal to or greater than 100 euros. For lower orders, the shipping rate is only 4.9 euros.

All prices are shown in euros, include VAT, and will be detailed with total clarity in your order summary before you proceed to confirm the purchase. In addition, you can check this cost whenever you wish in your confirmation email and within your user panel in the Profile - My Orders section.

DELIVERY TIMES AND TRACKING

We know you are eager to start your routine. We work to be as fast and efficient as possible:

  • LifeXpan Speed: The general delivery time is between 24 hours and 4 business days. As a data point we are very proud of, 81% of our orders are delivered in less than 48 hours.

  • Delivery Commitment: In the exceptional case that a specific timeframe is not indicated at the time of purchase, your package will arrive within a maximum of 15 days after the conclusion of the contract. If for any reason beyond our control we exceed this 15-day period, you have the full right to terminate the contract and receive a full refund.

  • Secure and Guaranteed Delivery: We make all our shipments through the certified service of Correos.es, which includes a tracking number and requires your signature upon receipt. We will send you the tracking link by email so you know where your package is at all times. You can choose to receive it at your home or at a designated collection point.

YOUR COLLABORATION IS KEY: RECEIVING AND CARING FOR YOUR PACKAGE

All our products leave our facilities in perfect biological and packaging condition. To maintain your protection and that of your order, we ask that you follow these guidelines at the time of delivery:

Inspection at the time of delivery

We recommend reviewing the condition of the packaging in the presence of the delivery driver. If you notice visible damage to the box, it is very important that you state this on the carrier's delivery receipt. Any formal protest for damage during transport must be communicated to the carrier within 3 days of delivery.

If you accept a damaged package or request mailbox delivery

If you decide to accept a package that shows signs of deterioration in transit, or if you give explicit instructions to the carrier to leave the package in the mailbox and it is declared as delivered, the claim must be made by registered letter with acknowledgment of receipt to the carrier within the following 2 days. We will ask you to send us a copy of that letter by email.

Please remember that we cannot make exchanges or refunds for products damaged in transit if these reservations have not been reported upon receipt of the package. If any incident occurs, take photos of the box and the affected products before opening them and contact us through our support page so we can help you solve it.

MANAGEMENT OF DELIVERY INCIDENTS

To avoid delays and additional costs, please ensure that the address provided in the order form is accurate and complete.

If the carrier returns a package to us due to an error in the address provided, because the recipient is repeatedly not at home, or because it is not picked up from the collection point within the established timeframes, we will proceed as follows:

  • We will issue you a credit note for the value of your purchase, from which the initial shipping costs and the return costs that the carrier bills to us will be deducted.

  • To receive the products again, you must simply place a new order on the website correcting the shipping details, with the new transport costs running at your expense.